Frequently asked questions
Can I insure my private car?
We insure all types of vehicles, whether it be your own private car, commercial vehicle or if they are insured under a Fleet Insurance Policy. We also provide cover for either Third Party Fire and Theft or Fully Comprehensive.
Can I pay my premiums by direct debit?
Premiums can be paid in a direct debit scheme through our third party provider. We do 9 months and 3 month schemes for all personal lines policies unless the premium is over £5,000 then we would be able to offer a 10 month scheme.
Is there a charge when paying by direct debit?
We do charge interest to the client for use of the direct debit scheme as the provider charges us. However, we do feel that we are very competitive and the interest rate does differ on each category of product or scheme.
How do I claim?
We have a page on the website, which tells you what you need to consider when making a claim, and you can ring us directly on 020 7241 3232.
Why use a broker?
Choice
Independent insurance brokers have been the first choice of insurance buyers for almost 90 years. When we say independent, we mean independent. Independent brokers do not work for the insurance company, they work for you. If you’re not sure, just ask.
Perfect fit coverage
As brokers we choose which companies we represent, which means you get more choices and more coverage options. In fact, some insurance companies and their products are only available through an insurance broker. More choices means better products and better coverage to meet your insurance needs and saves you time.
Expert insurance advice you can trust
When you deal with an insurance broker, you get a highly skilled and licensed professional who puts your interests first. Professional competence, ethical conduct and current insurance knowledge make a licensed broker a choice you can trust.
Personal attention
No two people are alike, and no two people have the same insurance needs. As brokers, we take the time to learn what matters most to you. Independent insurance brokers simply have the widest choice of products to meet your needs. And, as your needs change, we make sure you stay covered.
We are on your side
As insurance brokers, we understand the stress and confusion when a claim occurs. Since we work for you, not the insurance company, we’re on your side when you need help the most and we’ll guide you through the claims process.
Local help
Insurance brokers are committed to helping people in their community through sponsorships, fundraising, coaching or cheering. With a local insurance broker, you get specialised knowledge, personal attention, quality service, and a commitment to you and your community.
Who will administer my policies?
Our team is split into two groups, Commercial for all your business needs, for example- Shop Insurance, Office Insurance, Professional Indemnity and many more. Our second group specialises in your personal insurance, for example – Private Car Insurance, Pet Insurance, Home Insurance, GAP Insurance, the list is endless. All of our employees have been hand-picked and specialise within their areas and are all more than happy to help with any queries, advice or administration.
Who do I need to speak to?
The team that you will speak to will depend on which type of insurance you have, for example if you have a query about your Shop Insurance then you need to speak to the Commercial Team who will more than happy to assist you. The Commercial Team specialise in Construction Insurance, Charity and Church Insurance and Property insurance. However, if you need to speak to anyone in regards to your own Personal Insurance then you will need to speak to our Personal Lines Division.
