How to make a Claim

You have a claim? Start by filling in the form below or call us on 020 7241 3232.

We may need to ask you additional questions about your claim, for help please follow the list below.

 

Title:

MrMrsMs

Forename *

Surname: *

Business Name:

House Number:

Postcode:

Contact Telephone Number:*

Date of Incident:*

...

Call me back:*

MONDAYTUESDAYWEDNESDAYTHURSDAYFRIDAY at 9:00 AM - 10:00 AM10:00 AM - 11:00 AM11:00 AM - 12:00 PM12:00 PM - 1:00 PM1:00 PM - 2:00 PM2:00 PM - 3:00 PM3:00 PM - 4:00 PM4:00 PM - 5:00 PM

You will receive a call back in the week that you have requested it. We always aim to respond to enquiries within 24 hours. If you have requested a call back today, we will endeavour to get back to you at your requested time. However, if for any reason we are unable to call you at that time please do not hesitate to call us on 020 7241 3232

Detail of claim:*

  words. Please limit to 500 words or less.

Helpful pointers

• Note as many details of the accident as you can.  Write down the date, time and location of the accident and, if it’s relevant, the weather conditions, keep any damaged clothes or property to help support your claim.

• Get the names, addresses and telephone numbers of all the witnesses to the accident and ask them if they would be able to help your case by describing what happened.

• If the police attended the scene of the accident, get details of the officer in charge, including the police station where he/she is based, reference number and a crime reference number if applicable.

• Make a note of who or what you believe caused the accident (don’t forget we will need the names, addresses and mobile/home numbers of all involved).

• If at all possible, get details of their insurance company as well.

• Take photographs of the accident scene.  Sometimes it helps to place a copy of the day's newspaper in the scene, so it’s clear when the accident took place. Photos are great in helping substantiate your losses.

• A small sketch is a great way to show where the accident took place and helps the insurer to clarify the claim.

• If you've suffered injuries, make sure you get medical help, whether this is visiting your GP or a local hospital.  If you go to an accident and emergency department, get a reference number.  If your injuries aren’t serious enough for you to get immediate medical help, make sure you take photographs of them.

• Keep a detailed record and receipts of any travel or other costs you have to pay because of your accident.  If your injury was caused by a faulty product, make sure you keep the product and any packaging and receipts.

• Detail and evidence will always speed up the process of a claim and using the above pointers will help to put you in the best light. Don’t forget all claims will effect your No claims discount and premiums next year.